Frequently Asked Questions

I want to play with this Website. What should I do?

Our casino provides you with the opportunity to play lots of exciting games both in free demo mode and using real money. To play using real money, you need complete a quick registration process on our website and make a deposit. Registration on our website only takes a few seconds. You need to click the “Register” button, enter your username, password and a valid email address. Read the Terms and Conditions of our website and tick the appropriate box. Complete your registration by filling the contact information and clicking the “Register” button. Congratulations! You have successfully registered on our Website!

I want to close my account. What should I do?

We are very sorry that you have made the decision to close your account. In order to deactivate your account, we ask you to contact our support service via email at support@alfcasino.com or our Live Chat service.

What currencies can I use on your website?

You can deposit money and play on our Website using European Euro (EUR), Hungarian Forint (HUF), Norwegian Krona (NOK), Polish złoty (PLN), Indian rupee (INR), New Zealand dollar (NZD), Canadian Dollar (CAD), United States dollar (USD), Brazilian Real (BRL), Czech koruna (CZK), Australian Dollar (AUD), Chilean Peso (CLP), Peruvian Sol (PEN), Swiss franc (CHF).

I want to top up my balance. What should I do?

We offer you two ways to top up your balance: either by clicking the “Deposit” on the main page, or by visiting “My Wallet” and selecting the “Deposit” tab. After that, you may select your preferred payment method, fill out the required fields, specify the deposit amount, and click “Deposit”. Once completed, the deposit will instantly appear in your balance. Please contact our support service if the deposit is not immediately shown in your balance.

How can I withdraw my funds?

In order to withdraw your funds, visit “Withdrawal” tab. Choose your preferred payment system, fill out the required fields, specify the withdrawal amount, and click “Withdraw”.

I forgot my password. What should i do?

You can use the password recovery function. In order to do this, you need to click the “Log in” button and then “Forgot password?”. Enter the email address you provided us during your registration and click “Reset password”. We will send you an email containing a link to reset your login details. Click on the link and enter your password twice in the newly opened window. Click “Save changes” to save your new login details.

My games are not loading. What should I do?

If you are having problems loading a game, we recommend that you refresh the page and attempt to reload the game. If this action does not solve your problem, please try the following:

Try loading the game using a different browser (Google Chrome, Opera, Mozilla Firefox, Safari);
Clear your browser cache and cookies;
Deactivate your antivirus (Kaspersky, NOD32);
Disable all VPNs;
Disable all ad-blocking programs for your browser.

If the problem persists, please contact our support service.

How can I clear my browser cache?

Please click this link in order to learn how to clear your browser cache.

I have not found the answer to my question here. What should I do?

We will gladly answer all your questions at a convenient time for you. Please contact us via our Live Chat or email: support@alfcasino.com.

Why is account verification needed?

Account verification ensures the security and integrity of your account. Verifying documents can also help secure the player's account from unauthorized access and ensure that all transactions are legitimate.

How long does account verification take?

Once we receive all the requested documents in full, account verification is typically completed within 24 to 48 hours. However, in some cases, depending on the complexity of the review or if additional checks are required, it may take longer. If any further information is needed, we will contact you promptly to avoid unnecessary delays.

Are there any restrictions/limitations that can be applied on my account until verification is completed?

Yes. Deposits and/or withdrawals may be blocked until the verification process is fully completed. In case the account verification would be needed, you will receive a pop-up notification via website.

What documents are required for account verification?

We may request the following documents:

Valid Identity Document – must be clearly legible and not expired.
Proof of residence – must be issued within the last 3/6 months, depending on your account review results
Proof of ownership of payment methods
Transaction history (bank/e-wallet/credit card statements) – typically covering activity from the last 1 to 3 months, depending on the review requirements.

Note: This list is not exhaustive and may vary.

What if I don’t have the required documents?

Please contact our Customer Support team and let us know which documents you cannot provide and why. We will evaluate the case and inform you of any possible alternatives.